Returns
We want you to be happy with your purchases from honeysuckle but if you change your mind we will be more than happy to offer a refund or exchange at any time during the 14 days from the day on which the products were delivered provided that the items are:
- in their original packaging, in pristine condition
- all product labels are still attached and have not been removed
- all hygiene seals are still attached and have not been removed
Unfortunately, if you change your mind, you cannot return the following for refund or exchange:
- Opened or used cosmetic products, pierced earrings and other pierced body jewellery or any other applicable products, due to health and hygiene reasons.
- Products personalised for you or made to order, due to the bespoke nature of these products.
- Fragrances/diffusers/candles once their original packages have been opened.
- Products which are no longer in a re-saleable state/condition.
If you cancel because you’ve changed your mind, we will refund the price of your purchase,
you will be responsible for arranging the return and covering the costs unless you received a faulty, damaged or wrongly despatched item. Please note we may refuse to refund your item(s) if not in the original packaging.
If your item arrives damaged please make sure you contact us within 24 hours of receipt. We cannot be held responsible for damages reported after this period.
Email: info@Honeysuckleonline.co.uk Telephone: +44 1932 868 020
We will also require you to supply us with photographs of the damage within 48 hours in order for us to claim from our couriers.
Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept responsibility for packages that never reach us or are damaged in transit.
Refunds will be processed within 3 days of receiving the returned goods.
If you would like to return or exchange a product please contact our customer service team by emailing enquires@Honeysuckleonline.co.uk and we can discuss your returns prior to you sending it back.
